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The Six Flags Service
Mantra is "Friendly, Clean, Fast, Safe Service"
Where is First Aid located?
Theme Park: Near the exit of The Log Flume
Hurricane Harbor: Near the
Volcano
Where is Lost Parents
located?
One is across from Mooseburger Lodge near
the Mine Train and is shaped like a red caboose.
The other is next to Hurricane Jane’s in the
water park.
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Guest Smoking Areas |
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Outer Front Mall
near rest rooms
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Gazebo Area east of
the Palace
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On the west side of
Colossal Closeouts
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Across from Log
Flume next to the arcade
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Between Batman
Entrance and Exit
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Between Panda
Express and Earl’s Rest room
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In front of Miss
Kitty’s
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Next to Britannia
Rest rooms
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On the Wood Deck
west of Riverview Racers
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Between Xcalibur and
Calico’s
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Deck behind the game
at the Mine Train Fountain
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On the concrete to
the east of Empire Theater
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Behind Tube Rental
in Hurricane Harbor
Smoking Benches are
purple. |
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Where is Guest
Relations and what does it offer Guests?
Guest Relations is
located in the right hand corner of the
front gate and can be accessed from
inside or outside the park. It offers
the following services: |
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Pick up Lost and
Found items
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Rent Baby strollers
and Wheelchairs
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Address any
ticketing Issues
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Distribute general
Park and Area Information
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Tell us about their
experiences at the park
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What is a Flash Pass and
where do I get one?
A Flash Pass is a device that will take your
place waiting in line at our most popular rides
while you have fun in the rest of the park. When
it’s your turn to ride, the Flash Pass alerts
you to return. They can be rented at the Palace
Arcade, Guest Relations, or Ticket Sellers.
The Parade is at 4:30pm and can
be seen at several areas in the park including
Batman,
The Palace, the front gate, the Moon Cars and Mr
Freeze.
Guests can meet characters at
many locations in the park including Bugs Bunny
National Park, Character Cottage, the front gate,
in front of Batman, and in the DC Area near Mr
Freeze.
Maps and show schedules can be
found in any Merchandise location, at Guest
Relations,
and at carts at the front gate.
Season Pass Processing is
located next to the Thunder River Entrance by
X-calibur.
In case of Emergency contact
Security at ext. 202
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Guest Restrooms |
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1904 World’s Fair
Section - On the east side of the
front gate
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Backlot - Across
from Studio Sports (looks like a gas
station)
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Illinois - Near the
Screamin’ Eagle entrance
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Missouri - North of
the Thunder River entrance near
Xcalibur
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DC Comics - Near
Villains Cafe
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Bugs Bunny National
Park - Near the main portal entrance
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Hurricane Harbor -
Near Hurricane Jane’s and Monsoon
Marge’s
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Catering Grove -
Near the playground area
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Picnic Area - Near
Toll Plaza.
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How does the Package Pick
up Program work?
If a Guest purchases an item at a gift shop,
they have the option of having us
hold it for them at Lacledes near the front
gate. They can then pick
up their purchase on their way home.
What do you do if a guest
spills a drink or tray of food?
Make eye
contact, smile and greet the guest by
introducing yourself. Tell them you will take
care of it. Replace the spilled product and
clean up the spill.
What do you do if you see a
child who appears lost?
Make eye contact, smile
and greet the child by introducing yourself. Ask
them if they know where there party is, reunite
them or escort them to Lost Parent.
Online Meal Vouchers are
accepted at Colonnades, Papa John's South,
Villian's Cafe, and Calicos. Locations are also
printed on the voucher!
The 10-5 Greeting
When a Guest is 10 feet away,
smile and make eye contact. When they are 5 feet
away, greet them.
What is the LEAD procedure?
Listen - Empathize - Apologize
- Discuss & Direct
Guests can pick up concert
tickets at the Palace Theater.
What is the Guest Code of
Conduct?
Guests must act in a family
friendly manner.
Guests cannot wear
inappropriate or offensive attire.
Guests cannot use profanity or
abusive language.
Guests must abide by all park
polices.
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