Park Knowledge Test Study Guide

The Six Flags Service Mantra is "Friendly, Clean, Fast, Safe Service"

Where are the two First Aid locations?
Theme Park: Near the exit of The Log Flume / Hurricane Harbor: Near the Volcano

Where is Lost Parents located and what does it look like?
Lost Parents is located across from Mooseburger Lodge and looks like a red caboose.

Guest Smoking Areas
Across from Log Flume next to the arcade 
Behind Tube Rental in Hurricane Harbor 	
Between Batman Entrance and Exit 	
Between Panda Express and Earl’s Rest room 	
Between Xcalibur and Calico’s 	
Deck behind the game at the Mine Train Fountain 	
Gazebo Area east of the Palace 	
In front of Miss Kitty’s 	
Next to Britannia Rest rooms 	
On the concrete to the east of Empire Theater 	
On the west side of Colossal Closeouts 	
On the Wood Deck west of Riverview Racers 	
Outer Front Mall near rest rooms 

Smoking Benches are purple.

Where is Guest Relations?
In the right hand corner of the front gate     
What Can a Guest do There?
-Pick up Lost and Found items  
-Distribute general Park and Area Information
-Rent Baby strollers and Wheelchairs  
-Tell us about their experiences at the park 
-Address any ticketing Issues 	 

A Flash Pass is a device that will take your place waiting in line at our most popular 
rides while you have fun in the rest of the park.  Flash Passes can be rented at The 
Palace Arcade, Guest Relations, or Ticket Sellers.

The Parade is at 4:30pm and can be seen at several areas in the park including Batman,
The Palace, the front gate, the Moon Cars and Mr Freeze.

Guests can meet characters at many locations in the park including Bugs Bunny National Park,
Character Cottage, the front gate, in front of Batman, in the DC Area near Mr Freeze, and
Brunch with Bugs.

Maps and show schedules can be found in any Merchandise location, at Guest Relations, 
and at carts at the front gate.

Season Pass Processing is located next to the Thunder River Entrance by Xcalibur.

In case of Emergency contact Security at ext. 202

Guest Restrooms
1904 World’s Fair Section  -  On the east side of the front gate 	
Backlot  -  Across from Studio Sports (looks like a gas station) 	
Bugs Bunny National Park  -  Near the main portal entrance of the section
Catering Grove  -  Near the playground area 	
DC Comics  -  Near Villains Cafe 	
Hurricane Harbor  -  Near Hurricane Jane’s and Monsoon Marge’s 	
Illinois  -  Next to Character Cafe 	
Missouri  -  North of the Thunder River entrance near Xcalibur 	
Picnic Area  -  Near Toll Plaza.

What is the basic idea of the Package Pick Up Program?
If a Guest purchases an item at a gift shop, they have the option of having us 
hold it for them at Lacledes near the front gate. They can then pick 
up their purchase on their way home.

What do you do if a guest spills a drink or tray of food?
Make eye contact, smile and greet the guest by introducing yourself.  Tell 
them you will take care of it.  Replace the spilled product and clean up the spill.

What do you do if you see a child who appears lost?
Make eye contact, smile and greet the child by introducing yourself.  Ask them 
if they know where there party is, reunite them or escort them to Lost Parent.

Online Meal Vouchers are accepted at Colonnades, Papa John's South,
Villian's Cafe, and Calicos.  The locations are also listed on the voucher.

The 10-5 Greeting
When a Guest is 10 feet away, smile and make eye contact.  When they are 5 feet away, greet them.

What is the LEAD procedure?
Listen - Empathize - Apologize - Discuss & Direct

Guests can pick up concert tickets at the Palace Theater.

What is the Guest Code of Conduct?
-Guests must act in a family friendly manner.
-Guests cannot wear inappropriate or offensive attire.
-Guests cannot use profanity or abusive language.
-Guests must abide by all park polices including smoking signs.

ATM Locations
-Next to the Catering Grove
-In front of Screen Stars
-Outside Guest Relations
-Near The Boss entrance
-Near Monsoon Marge's
-Next to Superman Drinks